Refund policy

14-Day Return Window: You have 14 days from the date of item delivery to request a return.

Eligibility for Return: The item must be unused, in its original condition, with tags, and in its original packaging.

Initiating a Return: Contact us at support@dentalmarketplace.shop to start a return. You'll receive return instructions.

Damaged or Wrong Items: If you receive a damaged, defective, or incorrect item, contact us immediately to resolve the issue.

Non-Returnable Items: We cannot accept returns for items with limited shelf-life or expiration date, custom products, hazardous materials. Sale items are non-returnable.

Exchanges: The quickest way to get what you want is to return the item and make a separate purchase.

Refunds: We'll notify you after inspecting your return to confirm refund approval. Approved refunds will be processed within 3 business days to your original payment method.

Please allow extra time for your bank or credit card company to complete the refund.

Contact us: For any return-related questions, reach out to us at support@firsdent.com.